Knowledge, reworked
One search across every published article. Narrow by the system you run, your role, and the workflow you're in — not by how Salesforce stores it. Authored in Salesforce, still one source of truth, just finally findable.
Instant, typo-tolerant search — results update as you type. Try it.
Everything transactional stays in Salesforce. Logging a case still checks these articles first (deflection), and partners & customers keep their authenticated case history and SLAs.
Jonah & team write and update articles in one place. Case deflection, entitlements and portal logins are untouched.
The dlt job already mirroring Salesforce also emits article JSON — and auto-generates the missing summaries, plus the system / role / topic tags these filters need.
This page. Instant client-side search, faceted browse, public + SEO. Every “log a case” deep-links back to the portal.
Grounded in your real data: titles and view counts come from your live Salesforce Knowledge (4,036 published articles). In Salesforce today only 2 category values are populated and 0 summaries exist — the system / role / topic tags and summaries you filter on here are exactly what the sync's enrichment step generates. That enrichment is what makes this experience possible.